RSR Regulatory is a market leading recruitment business dedicated to supplying experienced practitioners on a temporary, contractual or permanent basis to the Law Enforcement, Cyber Security, Offender Management and Regulatory Services talent markets.
RSR Regulatory are currently recruiting for Housing Needs Officers to be based in Birmingham on a temp ongoing contract. Must will willing to work on a rota basis.
This role attracts a pay rate of £12.00 per hour PAYE.
To provide high quality housing advice and support services to customers, ensuring that their needs are met and expectations managed, wherever practicable
Ensure that all procedures and policies are adhered to and working instructions for the Housing Options Service, comply with the LA policies and procedures
To act as an initial escalation point for the resolution of unusual situations by providing advice and guidance to Assistant Housing Needs Officers
To answer customer enquiries, face to face, in writing or by telephone to resolve problems raised
To support managers, including at meetings as required by the business through the provision of diary management, minute-taking or note-taking as requested
To interview and/or visit customers and assist with the completion of lettings, referrals, applications and forms in order to meet their housing needs. Monitor, case manage and move-on residents in all types of temporary accommodation
Communicate effectively with customers, colleagues and internal and external partners regarding individual cases and generic questions regarding housing need. Dealing with customers that occasionally present challenging behaviour
To undertake investigations and provide a case summary to assist Senior Housing Needs Officers to make correct and legal decisions
To work flexibly and as part of a team to ensure cover of all aspects of the Housing Options Service and to provide continuity of service
To assist in the allocation of property, calculation of rent arrears and the provision of welfare benefit advice
To be aware of the risk of fraud, error, child and adult protection issues and make referrals to the appropriate officer
To cover any of the Housing Needs Officer roles, when the service requires it, at the request of a Service Manager or Senior Service Manager in order to ensure the effective delivery of the Housing Options Service
To provide temporary or emergency cover in the absence of a Housing Needs Officer in order to ensure the smooth running of the H&PTS
Experience in a similar role
Knowledge of relevant legislation and their implications for the Service
Experience of managing a number of conflicting priorities effectively to achieve business objectives
Ability to ensure that customers receive a focussed approach to meeting their housing needs by assisting with the completion of forms and referrals and the ability to recommend a decision to the Senior Housing Needs Officer
Clerical experience e.g. filing, maintaining confidential paperwork, setting up and maintaining records, systems and office equipment. Experience of compiling and typing letters and reports, actioning telephone calls, etc
A DBS check will be required for this post.
If you would like to be considered for this position and have the relevant experience, then please email your CV to Natalie.firstname.lastname@example.org
Alternatively, if this role is not for you but you do know somebody who would be interested please refer them to ourselves. We have a referral bonus scheme and will pay up in retail vouchers of your choice, for referrals who are not already known to us.
Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.
RSR Justice is member of the Red Snapper Group.
The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.
The Red Snapper Recruitment Group is an equal opportunities employer.