Housing Income Officer

  • Reference J17316
  • Remuneration £14 per hour + PAYE
  • Role/TypeFixed Term/Full Time
  • LocationLeicester

RSR Justice is a market leading recruitment business dedicated to supplying experienced practitioners on a temporary, contractual or permanent basis to the Law Enforcement, Cyber Security, Offender Management and Regulatory Services talent markets.

RSR Justice are currently recruiting for a Housing Income Officer to be based in the Leicestershire area on a temp ongoing contract. You will be responsible for the provision of advice to residents regarding rent, service charges and debts.

This role attracts a pay rate of £14.00 per hour PAYE.

Main Duties:

  • To provide advice and information to residents about their rent, service charge and other debts actively seeking ways to maximise income for tenants and leaseholders
  • To be responsible for maximising income within a given portfolio or area, taking enforcement action where necessary in line with policies, procedures and the legislative framework
  • To ensure that all actions are carried out within the boundaries of the protocols with partner agencies so that the appropriate support and advice is available to vulnerable tenants
  • To refer cases to the Money Management Officer, Housing Benefits and other agencies as per the detailed protocols and procedures
  • To advise all tenants and leaseholders on the range of payment methods available and other initiatives such as the Contents Insurance Scheme
  • To maintain accurate and comprehensive information on all arrangements and actions taken and prepare legal documentation where required
  • To work closely with colleagues in the housing service and the sheltered housing service to ensure that tenants and leaseholders receive a holistic service
  • To assist the Income Manager in engaging and consulting with tenants and stakeholders in all aspects of the income service
  • To participate in the review of any income related strategies, policies and procedures


Essential Requirements:

  • Recent experience of working within an income team for a housing provider

  • Up to date knowledge / understanding of welfare benefits including universal credit

  • Experience of having presented arrears cases in court

  • A full driving license and access to a vehicle


If you would like to be considered for this position and have the relevant experience, then please email your CV to Natalie.begley@rsg.ltd

Alternatively, if this role is not for you but you do know somebody who would be interested please refer them to ourselves. We have a referral bonus scheme and will pay up in retail vouchers of your choice, for referrals who are not already known to us.

Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.

RSR Justice is member of the Red Snapper Group.

The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.

The Red Snapper Recruitment Group is an equal opportunities employer.


Housing Income Officer

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