CFO4 Hub Coordinator - East of England

  • Reference J18577
  • Remuneration £20,000
  • Role/TypePermanent/Full Time
  • LocationPeterborough

Red Snapper Recruitment are working with the Shaw Trust on the recruitment of a number of permanent positions to support the rollout of the CFO4 Resettlement Hubs in the Midlands and East of England.

Shaw Trust is a progressive charity on an exciting journey to help five times more people over the next five years. For over 30 years they have supported disadvantaged people to make positive changes to their lives through training and employment, and their ambitious plans need the right people to help us transform many more lives, in many more ways.

What they do is exciting, fulfilling and diverse and it’s about to get even better. As well as employment services, they help offenders in prisons, and empower people to take part in activities that many of us would take for granted.

Working with Shaw Trust gives you far more benefits than a standard package; it gives you the chance to help turn someone’s life around.

We are recruiting for a Hub Coordinator to be based in Leicester in East Midlands, this is a permanent contract, paying up to £20,000.


This is an important role within our CFO Activity Hubs acting as the first point of contact for all participants and visitors either in person or by phone. You will be responsible for setting an excellent first impression of Shaw Trust as well as welcoming participants and visitor in a friendly and professional manner.

This role will ensure that all participants and visitors are not only made to feel very welcome but directed efficiently to the person or service they are looking for.

Main Duties and Responsibilities

  • Undertake telephone and reception duties, adhering to agreed standards.
  • Ensure all participants and visitors are welcomed and directed to the appropriate member of staff in a professional and efficient manner.
  • Ensure all participants receive a tour of the Hub and its facilities when they arrive for their first appointment.
  • Be the main point of contract in the Hub for participants answering general questions and directing them to facilities or appropriate support as required.
  • Maintain the security of the Hub including access to restricted areas and sources of data and information.
  • Manage the petty cash for the Hub making and recording payments as appropriate.
  • Ensure that the presentation of the Hub is always maintained to the highest standard.
  • Liaise with the Marketing team to ensure that display boards are updated and any promotional material or information for participants is correct and up to date.
  • Undertake incoming and outgoing mail duties.
  • Manage the ordering and distribution of stationery and consumables within the Hub following agreed procedures.
  • Support the senior managers by completing ad hoc tasks as required.


Person Specification

  • Embraces change and drives continuous improvement
  • People centred in a commercial framework, takes accountability for results
  • Demonstrates a passion to further the charitable aims of the organisation and acts with integrity
  • Collaborates and unites with others behind the organisations mission
  • Provides a best in class service to all clients internal and external
  • Minimum of 5 GCSEs or equivalent.
  • Relevant previous administrative experience, including use of MS Office Suite (Word, Excel, PowerPoint & Outlook).
  • Excellent interpersonal, communication and presentation skills


You will need to go through Pre-Employment checks including referencing and an Enhanced DBS check before you are able to start the job

If you would like to be considered for this position and have the relevant experience, then please email your CV to and one of our dedicated recruitment team will be in touch with further information within 24 hours.

Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.

Red Snapper Recruitment is a member of the Red Snapper Group.

The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.

The Red Snapper Recruitment Group is an equal opportunities employer.




CFO4 Hub Coordinator - East of England

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