Financial Mediator

  • Reference LM-POJ-231030-01
  • Remuneration £27,000
  • Role/TypePermanent/Full Time
  • LocationCardiff and West Wales

RSR is a public safety & enterprise security recruitment specialist. 

We assist public safety employers to find the right talent.

We assist all employers when they want to source public safety and enterprise security skills and experience.

RSR Public Safety are currently recruiting for a Financial Mediator for a Financial Lender company based in South Wales paying £27,000 + a company car.

Job Summary:

Location: Cardiff and West Wales.

Contract: Permanent

Salary: £27,000 and a company car.

Vacancies: 1

Job Summary

  • Assist with the day to day running of the customer support and collections department
  • Make contact with customers who have missed payments or fallen into arrears
  • Tracing and making investigation into customers who have moved address
  • Arrange mutually agreeable payment plans in accordance with FCA Rules and guidance
  • Make suitable notes of any contact with customers on Vienna.
  • Arranging the return of vehicles via termination or repossession.
  • Assisting the Chief customer support/collections officer, when necessary, with any ongoing complaints
  • Attending court to represent Family Finance when required.


  • Experience in working in arrears handling for a regulated business is desirable
  • Competent phone skills and arrears techniques
  • Awareness of the rules and regulations around Hire purchase and the requirements with FCA and FOS
  • Good IT skills using Microsoft packages and internal systems
  • Ability to multitask
  • Ability to construct clear and concise notes on a customer’s file
  • Good listening skills and ability to be empathetic to a situation
  • Team player

Additional attributes

  • Enthusiasm to learn and develop new skills. ‘Can do’ approach.
  • Ability to deliver simultaneous, time pressured tasks and prioritise effectively.
  • Ability to communicate clearly and concisely to all levels of staff
  • Ability to work on own initiative as well as collaboratively.
  • Customer focused attitude

If you would like to be considered for this position and have the relevant experience, then please email your CV to 


Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.

RSR Public Safety is member of the Red Snapper Group.

The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.

The Red Snapper Recruitment Group is an equal opportunities employer.

Financial Mediator

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